Shipping & Delivery Policy

This Shipping and Delivery Policy applies to physical books sold by Lebo Grass, including Bricks to Riches (R500.00 including VAT) and Marble Born in May (R300.00 including VAT). Digital products, where offered, are delivered electronically and are not shipped.

We currently deliver physical books to addresses within the Republic of South Africa. International delivery may be available on request at an additional cost. Contact advisory@lebogrss.co.za before placing an international order.

You must provide a complete and accurate delivery address, including a contact telephone number. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address.

(a) We aim to dispatch in-stock books within three (3) to five (5) business days of receiving payment confirmation.

(b) Standard delivery within South Africa typically takes a further three (3) to seven (7) business days after dispatch, depending on your location and the courier.

(c) Remote or outlying areas may take longer. These timeframes are estimates and not guarantees. Delays caused by the courier, weather, public holidays, or events beyond our reasonable control may occur.

The listed book prices include standard shipping to a South African address, unless a different shipping amount is shown at checkout before you pay. Extra charges may apply for remote areas, redelivery, or international shipping, and will be disclosed before payment where reasonably possible.

Orders are sent by a reputable South African courier or postal service. Where a tracking number is available, we will send it to the email address or WhatsApp number used on your order. Risk in the book passes to you on delivery to the address you provided.

If the courier cannot complete delivery (for example, no one is available to receive the parcel, the address is inaccessible, or the parcel is not collected from a pick-up point within the courier's holding period), we will contact you to arrange redelivery. Additional courier fees for redelivery may be for your account. Uncollected parcels returned to us may be treated as a cancellation and refunded less actual shipping costs already incurred.

Please inspect the parcel on receipt. If a book is damaged in transit, or if you receive the wrong title, notify us within seven (7) days at advisory@lebogrss.co.za with your order reference and photographs of the book and packaging. We will arrange a replacement or a refund in accordance with our Refund Policy.

If a parcel is marked as delivered but you have not received it, contact us within seven (7) days so we can raise a tracer with the courier.

For delivery questions, email advisory@lebogrss.co.za with your order reference and delivery address.