Refund Policy

This Refund Policy applies to all purchases made through Lebo Grass, including physical books, coaching sessions, educational programmes, and tickets or registrations for masterclasses and events. By completing a purchase, you acknowledge that you have read and agree to this policy.

This policy is intended to comply with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"). Nothing in this policy limits any mandatory rights you have under South African consumer law.

We sell physical printed copies of Bricks to Riches (R500.00 including VAT) and Marble Born in May (R300.00 including VAT).

(a) Unused and unopened books may be returned within seven (7) days of delivery for a full refund of the book price, provided the book is in its original, resaleable condition. Return shipping costs are for your account unless the book was defective, damaged in transit, or incorrectly supplied.

(b) If a book arrives damaged, incomplete, or materially different from its description, you are entitled to a replacement or a full refund, including reasonable return shipping. Please notify us within seven (7) days of delivery and include photographs of the issue and packaging.

(c) Opened, used, marked, or damaged books that were supplied in good condition are not eligible for a refund, except where the CPA requires otherwise.

Where a digital product is offered, it is delivered or made available shortly after payment is confirmed. Once access, download, or unsealing has begun with your consent, digital products are non-refundable except where the product is defective, incomplete, or not as described. If you have not yet accessed or downloaded the digital product, you may request a full refund within seven (7) days of the purchase date.

Ticket and registration refunds follow the Cancellation Policy. If we cancel, postpone, or materially change an event, you will be offered a full refund or a transfer to a rescheduled date, at no additional charge.

Session refunds follow the Cancellation Policy. Unused sessions remaining in a package at the time of a valid cancellation will be refunded, less the advertised single-session rate for sessions already delivered and any reasonable administrative costs permitted under the CPA.

Email advisory@lebogrss.co.za with your full name, the email address used at checkout, the order or booking reference, the product purchased, the date of purchase, and the reason for the request. We will acknowledge receipt within two (2) business days and notify you of the outcome within seven (7) business days of receiving a complete request.

Approved refunds will be processed to the original payment method used at checkout, via our payment service provider (including PayFast where applicable). Please allow seven (7) to fourteen (14) business days for the refund to reflect, depending on your bank or card issuer. We do not issue refunds in cash. Duplicate, failed, or unauthorised transactions should be reported to us immediately and will be refunded in full once verified.

If you have a billing concern, please contact us before raising a dispute with your bank or payment provider. We will work with you in good faith to resolve the matter.

This policy does not exclude, limit, or waive any rights that cannot be excluded under the CPA or ECTA, including remedies for defective goods or services.