Cancellation Policy

This Cancellation Policy explains how you may cancel an order, booking, or registration with Lebo Grass, and what happens after you cancel. It should be read with our Refund Policy and Shipping and Delivery Policy.

(a) You may cancel a book order in full if we have not yet dispatched the book. Email advisory@lebogrss.co.za with your order reference. We will confirm cancellation and refund the amount paid.

(b) Once a book has been dispatched, the order cannot be cancelled in transit. You may return the unused, unopened book after delivery in accordance with our Refund Policy.

(c) If we cannot fulfil your order (for example, if the title is out of stock), we will cancel the order and refund you in full.

You may cancel a booking, ticket, or registration by providing written notice to advisory@lebogrss.co.za.

(a) Cancellations received more than seven (7) days before the scheduled event will receive a full refund.

(b) Cancellations received between forty-eight (48) hours and seven (7) days before the scheduled event will receive a refund of fifty percent (50%) of the amount paid, or, at your election, a credit toward a future session of equivalent value.

(c) Cancellations received less than forty-eight (48) hours before the scheduled event, and failure to attend (no-show), are non-refundable.

Tickets and registrations are non-transferable except with our prior written consent. If we cancel, postpone, or materially change an event, you will be offered a full refund or a transfer to a rescheduled date of your choice, at no additional charge.

You may cancel or reschedule a coaching session, consultation, or similar service by providing written notice.

(a) Requests received at least forty-eight (48) hours before the scheduled appointment will receive a full refund of the session fee, or a reschedule to a mutually agreed date, at your election.

(b) Cancellations received less than forty-eight (48) hours before the appointment, and failure to attend, may be charged in full.

For packages or multi-session programmes, unused sessions remaining at the time of cancellation will be refunded as set out in our Refund Policy.

Send written notice to advisory@lebogrss.co.za including your full name, order or booking reference, the product or session concerned, and whether you want a refund or a reschedule. We will acknowledge receipt within two (2) business days.

Nothing in this policy limits any mandatory cancellation rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.